I have had several cars worked on by Bill and always enjoyed the experience. They will give you all the information needed to make an informed, realistic... Read More
Good, honest folks. They work hard to make sure your vehicle is in good order. Bill is upfront and makes sure his staff treats you with respect and that... Read More
Outstanding customer service and quality work! After a friend's recommendation, we decided to give Allstate Auto Repair a try when our Chevy Traverse started having issues. First of all, the location and waiting room are very clean and welcoming. Rich was especially accommodating and friendly throughout the whole process. He explained the diagnosis and gave us the quote which was much lower than we were expecting. They finished the job quickly and our car is now running like new! The owner, Bill even called to follow up and make sure we were satisfied! We definitely are and will keep coming back for all our auto needs, big or small. We love supporting smaller family owned businesses, and would HIGHLY recommend this business to anyone.Read More
My car was experiencing issues with a problem I had just had repaired 2 weeks ago in San Antonio. My frustration level was high when I showed up at 2:30 on a Friday afternoon. The kindness and patience I was greeted with was exactly what I needed. I was told they would try to get to it before the end of the day, but more than likely it wouldn’t be seen until Monday. I think they felt bad that they couldn’t get to me right away. I was offered a ride home if needed.
I had a phone call before 9:30 Monday morning to explain the problem and discuss the cost. I explained that as a retired teacher on a fixed income and after paying $1200 2 weeks ago for similar repairs, I was going to have to think about fixing it or towing it somewhere to trade it in. I was ready to find a cliff and push the car off. The guys talked me off the ledge, fixed the problem and my car was ready to be picked up by 2:00 that afternoon. I appreciated their understanding of my situation and talking to me as a valued customer, not just a person with a car.
I have a couple of other things that need attention and will most definitely return to Allstate to have those done. Allstate is the epitome of an old school, hometown shop with their customers best interest in mind. I thank them for that!
My husband and I had our truck taken in and we got it back and a very reasonable price. The truck is fixed and is working like new. The staff at the shop were all very kind and knowledgeable on what needed to be completed. We will definitely be going back to this shop in the future for any of our cars. Would definitely recommend.Read More
Took my Hummer in for service, front end and power steering. I was not surprised that in addition to the service, they had to replace Rack and Pinion, power steering pump and reservoir; align the front end and repair several other smaller issues; however, I was pleasantly surprised at the quality of the work and the professionalism exuded by staff. Meeting the office staff is typically a professional exchange, but meeting the service tech was a real plus. He reviewed all the completed work and it was obvious he knew what he was doing. Although not cheap, I felt the price was fair. I hope they are as pleased as I am to have established a long term relationship!Read More
First time visiting, I had to get my tires aligned on my Malibu. I was very impressed with the friendly staff. I tried to call at first, but I hung up before anyone answered, and to my surprise, someone by the name of Richard called me back to see if he could help. Don was very funny and helpful. The company staff was very nice and the place was clean and relaxing. I was surprised when the owner, Bill reached out to me, to make sure everything went well. Thank you very much. I will highly recommend your company to anyone that needs work on their car.Read More
Great courtesy, over whelming performance. Recommendation is an absolute. Does great work- Appreciate the exceptional customer service.Read More
Great! Awesome, Honest and really saved me a lot of money! Thank you!!Read More
Mr. Bobby Campbell communicated with me so well and did an excellent job with my car.Read More
Excellent experience at Allstate Transmissions. Bobby was the point of contact- he was very informative, communicated with the insurance company and they had the car ready (complete transmission rebuild) in MUCH less time than I was expecting. Highly recommend!Read More
I bought a car through a car auction, and it was only after i had paid for it that i got to drive it to see the acceleration of the vehicle. it was obvious that some work needed to be done on it, so I took it to a dealership as well as a garage that a friend of mine referred to me. Both of those locations told me of the same two issues: oxygen sensor and catalytic converter. Both places quoted me exorbitant amounts that i would not be able to pay for on just one pay check. I would need to be able to have an agreement where i could spread out the cost over two or three months since i only get paid once a month. That's how i first found Allstate Transmissions because on their website it was advertised that they did financing for repairs. So I called and Bobby was the first person that I spoke to. I told him what the other garages were saying and what they quoted me on price. He said that what they were charging was easily $500-600 too much and that he told me what else could be done with the same amount of money the other places were quoting me on. He paid for my car to be towed to Allstate so long as i did the repairs there and reconfirmed that he would work with me about spreading the cost over two paychecks as opposed to one. What really caught me off guard was Bobby called me after looking at the car and saying that the catalytic converter wasn't the problem at all but rather a computer issue which cost significantly less than replacing the catalytic converter. So with the saved money from the correct diagnosis of the car, I was able to replace a few other things on the vehicle. And just as Bobby had said before, i ended up paying $500-$600 less than what the other places quoted me on. Living in McKinney, I went to Desoto to pick up the car this morning, and drove back to my house without any of the issues that plagued me before seeing Bobby and going to Allstate Transmissions. It was well worth my time and money to go, and I know who I will be seeing for my repairs as well as who I will suggest people see even though I live an hour away. Lastly, I just wanted to say thank you Bobby. Your help and treatment of me was first class.Read More